A site does not fail loudly. The certificate lapses, a plugin somewhere goes stale, the hours change and nobody edits them, and eighteen months later the first thing a customer sees is a browser warning or last year’s Christmas hours.
The care plans are that, handled — hosting inside every tier, no separate bill, and the person who answers is the person who built it. Month to month, no minimum, no cancellation fee. They are optional: the site is yours and it will run without us.
Care Essential
$75/month
Hosting, SSL, backups, uptime monitoring, and small text or photograph changes when you send them — new hours, a new phone number, a swapped picture. The site stays live, fast, current and safe.
Right for you if: the site says what it needs to and you want it still saying it, still quickly, in two years.
Wrong for you if: you already know you will want new sections every month. That is the next tier.
Care Standard
$120/month
Everything above, plus real content work each month in both languages: a new service, a seasonal menu, a gallery refresh, a page for the thing you just started offering. Plus a short monthly note on what people searched to find you and what they did next.
Right for you if: the business changes through the year — seasons, menus, events — and the site should change with it instead of lagging a season behind.
Wrong for you if: nothing has changed since launch and nothing is going to. Essential covers you for less.
Care Custom
from$150/month
For sites with a moving part. Everything in Standard, plus the booking calendar, the payments, the stock feed or the integrations kept working — including when the service on the other end changes something without telling either of us. Priority response when the moving part is what broke.
Right for you if: the site takes bookings or money, so an hour of it being wrong is an hour of lost trade rather than an inconvenience.
Wrong for you if: the site is pages only. There is nothing here for you to pay for.
Leaving does not cost you the site. The domain, the hosting account and the code were put in your name on day one, so cancelling means the plan stops — not the site.